Normally it takes 1-3 business days for the warehouse to process an order. If the order contains handmade products, the processing time will be longer. Order delivery takes additional 7-30 days, varying by countries. Please expect delay due to COVID-19 and take care.
Customs fee is charged by Customs offices in destination country based on local rules and policies. Currently customs fees to these countries are paid by the sender (TheCottagecore): United Kingdom, Germany, France, Italy, Sweden, Belgium, and Denmark. For the rest countries, these charges must be paid by the customers. Customers take full liability for all return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes.
Hassle-Free Return service is available. Our return service lasts 14 days from delivery date. If it is due to a TheCottagecore fault, the shipping fee of return will be borne by us. Otherwise, customers need to pay for the shipping fee to send it back.